“DNSSEC Mastery, 2nd Edition” Open for Sponsorships

I’ve started making words on a new edition of DNSSEC Mastery.

After weeks of folks repeatedly asking when they can sponsor it, I have an answer other than “later.” Sponsorships are open now. Eddie Sharam will be doing the cover, as usual.

If you’ve just come across my sponsorships, here’s the deal. You give me money before I’ve produced anything suitable for human consumption. In return, I put your name in the book. $25 or more gets your name in the epub and mobi ebook versions, while $100 or more gets your name in the print and electronic versions. (The PDF version is straight from the print, so while it’s technically an ebook you need to have print-level sponsorship to appear in there.)

For the record: yes, I consider sponsorships something of an open scam. There’s no way you get enough benefit from a sponsorship to merit the cause. They’re a throwback to the medieval patronage system, where folks with money supported artists they considered worthwhile. Or, if you prefer: you give me money your excess cash, and write it off as a business expense.

On the other hand, I got bills. So here it is.

If you want to trickle money to me, rather than big lumps, I offer monthly patronage opportunities at both Patreon and my e-bookstore.

Or, just go to your favorite bookstore and buy my books. That’s all the support I need.

the Write Stuff bundle, featuring: me!

My book Cash Flow for Creators lays out exactly how I make a living in this deranged business. You can get your own copy for a paltry $6.99.

Right now, you can get it for $5 as part of the 2021 Write Stuff Bundle at Storybundle. Plus three other books and classes on building a career from your craft. That’s even cheaper than my usual cheap. Or you can spend $20, and get ten excellent business books from people who know what they’re doing, who make a living with their craft, and who are cheerfully sharing how to do the same.

I’m delighted to be in this bundle, and not just because bundle curator Kris Rusch called Cash Flow for Creators “one of the most important books you’ll read all year.” (Mind you, I’m gonna keep that quote in a safe place so that when the world catches on to what a complete doofus I am, I can take it out and cuddle it.) But there’s some top-notch writers and business people in this bundle.

Johanna Rothman is best known as a business and technology consultant. She also writes charming heart-warming stories that remind me of fairy tales for some reason, because they’re totally not fairy tales. Except when they are. I’ve met Johanna at several conferences, and for a quiet and unassuming itty-bitty lady she knows how to put herself out there. I’d absolutely listen to her on getting speaking slots at a conference. Or, in this case, read her Writing a Conference Proposal the Conference Wants and Accepts.

Joanna Penn writes top-notch fiction and hosts the Creative Penn podcast. I was lucky enough to have lunch with her at a conference on the Oregon coast a few years ago and frankly, I have no idea how she gets the energy to do half of her stuff. She’s a smart people, and has built one heck of a creative business doing this weird… what’s that word? Oh, yes. “Planning.” Something I constantly and consistently fail to do. I really ought to perform the exercises in Your Author Business Plan. I should also take her advice that I need to weasel my way onto more podcasts, because the whole “wait patiently for invitations” thing doesn’t work well.

Stefon Mears once worked in computing, but he got better. I’ve known him for years, and the interesting thing about Stefon? It’s not his obsessive Blue Öyster Cult fandom, though that is one of his better traits. It’s not even that I once made him laugh so hard that bystanders asked if he was having a seizure and if they should call an ambulance. It’s that he’s just this guy, and he keeps writing book after book after book in the grand pulp tradition. One after another, he churns them out like Rex Stout or Zane Grey or Lester Dent or any number of others. We’ve talked about how to write a novel every month, and I overwhelmingly agree with the advice he gives in The 30-Day Novel and Beyond!

All this for five bucks. But the bonus books, for those who pay $20 or more?

Award-winning writers and editors Dean Wesley Smith and Kristine Kathryn Rusch have survived several economic crashes in this trade. They were the first professional authors I ever met who understood that writers don’t write books; they create and license intellectual property. I don’t always totally agree with them, but they back up their arguments and make me think about why I’m doing the things I do. You can’t buy that. Except you can. In several ways. In this bundle.

Mark Leslie LeFebvre was a bookseller. He’s worked for Kobo and Draft2Digital. He’s a fantastic writer and editor. I wouldn’t be surprised if he’s worked at a printer. He knows this business like I know that weird growth on the back of my left hand. (Don’t worry about me, they always drop off before they hatch.) I respect this man’s mad skillz enough that when I finish the Current Giant Epic Fiction Thing I’m working on, I’m going to buy an hour of his time to talk through how to optimally release it. If you want your work in bookstores and libraries, he’s the man to tell you how. Oh, hey–An Author’s Guide to Working With Libraries and Bookstores. What a coincidence!

I’ve had the pleasure of meeting Tonya D Price at more than one conference. Her excellent writing survived MBA school, a feat not many people manage. A Writer’s Introduction to Social Media Marketing is exclusive to this bundle, so I haven’t read it. Yet.

Writer, editor, and game publisher Loren L Coleman might be best known for his work in Battletech, but I mostly know him for his phenomenal Kickstarter chops and his devoted Prohibition Orcs fandom. Anyone who can raise multiple millions in a Kickstarter has my attention. He recently Kickstarted Crowdfunding Your Ficton: a Best Practices Guide. Kickstarter is on my Things To Play With list, so I backed it. You can get his book after those of us wise enough to back him, but before the great unwashed masses.

A cut of the purchase price goes to each author. Another cut can go to Able Gamers, if you check the box. You should totally check the box.

Also, the price is completely “pay what you want.” None of us would mind if those of you with real jobs realized that this bundle is dang near theft and chose to pay a bit more for it. If you read these and act on their advice, you’ll turn a profit easily.

My first “What is Wrong With You?” Patron Cert

On both Patreon and in my store, I have a What is Wrong With You? Patronizer tier. It is a paltry $250 per month, chump change for all you dot-com gazillionares out there.

So you like the idea of throwing money down a well, but don’t want to pollute the water table? Burning cash increases atmospheric CO2 levels? And using bills as toilet paper wrecks the plumbing?

Send your excess cash to Lucas, who will safely dispose of it in the gelato shop.

This is the daft level, for the true Lucas Loony. You get all the benefits of all lower tiers: your name in books! Defaced–er, *signed* books shipped to you! More books! Books books books! So many… blasted… books.

You also get a special “What Is Wrong With You?” certificate, suitable for framing, with your first shipment books. (Upon Patronizer request, an F-bomb may be added to the title.)

I might also send you something special. Something odd. It depends on what I can find around the house.
When the opportunity arises, I will introduce you Crypt-Keeper style.

There is no sensible reason to choose this level, unless you want to submit your support as evidence in your inevitable competency hearing.

In case it’s not clear, this level was intended as a joke.

In case it’s not obvious, some of you like to take jokes too far.

I figured if anyone actually bought this, it would be a one-off. I designed humorous certificate to mail people when they did. Everybody laughs, we get on with our lives. The thought that someone would pay to Patronize me this thoroughly, and pay for a year in advance, did not occur to me. If you ship me a giant lump of cash, though, I feel obliged to extend a minuscule amount of effort into rewarding you. By watching one of EuroBSDCon’s many fascinating presentations and by grilling a mutual friend (who I shall identify only as “MHK-A”), I was able to personalize said certificate.

With my Patronizer’s kind permission, I can share it with you. (Click for full size if you’re interested.)
WTFIWWY certificate
This could be you. For several thousand dollars, mind you, but still.

Oh, and hire Eirik’s company. He clearly needs the dough.

My books on Google Play, for now

Google has been actively hostile to authors for years. That has changed, somewhat. You can now find much of my fiction and nonfiction on Google Play, for now. I rather expect Google to reverse their less-hostile stance without warning, so these might come down as quickly as they appeared.

What do I mean when I say that Google has been hostile to authors? Forget the bit where they scan millions of in-copyright books and make the text available. That’s a separate problem.

Google Play offers separate terms for traditional publishers than individual authors. I own my own publishing company, but I don’t produce books quickly enough to get access to the publisher terms. Fine.

Since its inception, Google Play has let individual authors put a suggested retail price on their books. Until recently, they reserved the right to cut the price for their customers. If they cut the price, they would pay the author their cut based on the suggested retail price. Google used this to boost their platform. They could take, say, SSH Mastery, and make it free for the next thousand downloads. I would make my $6 or so on each download. I get paid, so what could I possibly object to?

I object to it destroying my business, that’s what.

Modern publishing is an ecosystem. Changes in one distributor affect how other distributors behave. Other major ebook distributor either respects the suggested retail price I set on their platform (e.g., Gumroad) or they have a Most Favored Nation clause in their terms where they can match competitor prices. Apple had this for years, but I’m not certain of its status after the antitrust lawsuits. Amazon still has this MFN clause, and it actively monitors competitors for prices to match.

Here’s how this goes horribly wrong.

  • Google makes one of my best-selling books free.
  • Amazon sees it and price matches.
  • A few thousand people download the book on Google Play. I get paid for those.
  • Tens of thousands of people download the book on KDP. I do not get paid for those.
  • Google restores the suggested retail price.
  • I spend days begging Amazon to restore the normal price.
  • Everybody I might sell that book to got it for free.

That book is dead. I made a few thousand dollars in a month but that book brings in nothing more, forever.

Writing is a passive income game. I count on each live book to bring in a few hundred bucks a month. Some, I’m delighted if they bring in fifty bucks a month. I count on last year’s books to pay this year’s bills. If you want to know more about how this works, check out Cash Flow for Creators.

Free books are a valid promotion strategy. (I’ll be announcing a free novel soon, to suck people into the Montague Portal omnibus.) I need to control their use, however.

I half-expect Google to reassert their previous model at any time. Google is spectacularly indifferent to their users. When Google blinks, I’ll be turning them off.

Mind you, I’ll keep the books set up in their publisher dashboard. When they twitch back, I’ll turn them back on.

Private Patronizer site out of beta

My homebrew Patreon is successfully processing renewals. A variety of stupid mistakes and bone-headed misconfigurations have been addressed. Patronizers can subscribe to posts by email. I hereby declare it out of public beta.

This is not a statement that it’s bug free, mind you. I’m sure I’ll find new problems. My fans are dedicated to illuminating me through providing exciting, inexplicable errors, and they are legion.

If you were pondering switching but didn’t want to be a guinea pig, you should be safe now. Or stick with classic Patreon. The benefits are the same. My private Patreon will have certain tiers not available to on Patreon, but only because I have more flexibility. If you want to pay only on 29 February, I have an option for you. I expect this one to be a top seller in 2024.

I wish to offer blatant gratitude to my fearless beta testers. If you stayed on Patreon as well as signing up for my beta, this is the time to pick one. (JDM, I’m looking at you.)

Why would I go through the trouble of building my own Patreon, when Patreon’s right there?

Do whatever works for you. Heck, just buy my books retail. People can still do that, y’know.

Gelato, out!

2020 Income Sources

My post on where my income came from in 2019 stirred interest, so I’m sharing the same information this year.

I had this bright idea that I could perhaps extract and share other useful information from my business data. I dug and found many strange things–but, while they’re interesting, they’re not actionable. It was all minutae like “Cash Flow for Creators sold five times as many copies on my own e-bookstore as it sold in all other channels combined.”

That’s not just interesting, it’s downright weird. It’s also utterly non-actionable, unless you’re trying to say “A book that doesn’t sell on one platform might sell on another.”

So, forget extra information. Here’s where my money comes from.

Or, if you like percentages, here’s everything including “other” detail. Not quite 100% due to rounding.

  • 36% – Amazon KDP
  • 15.9% – Royalties
  • 14.5% – Direct sales (tiltedwindmillpress.com)
  • 10.6% – Patreon
  • 9.7% – IngramSpark
  • 7.3% – Sponsorships
  • 2.8% – Tip jar
  • 1.6% – Gumroad
  • 1% – Apple
  • 0.6% – Kobo
  • 0.5% – Aerio
  • 0.2% – Draft2Digital
  • 0.05% – Barnes & Noble
  • 0.03% – Audiobook

Minor income sources, like my affiliate income, don’t appear here. Amazon’s affiliate program was once a nice way to get a few hundred bucks a year, but they’ve cut the rates so much I no longer find it worthwhile.

Amazon is still my single biggest distributor, but they aren’t a majority. I don’t prioritize them or advertise to them. They’re in the business of selling books, I let them sell my books.

The royalties are my traditional publishing income. A chunk of this is certainly sold through Amazon. As trad publishers push to diversify distributors at least as much as I do, I’m going to assume that their diversification efforts are at least as effective as mine, and that about a third of this is sold through Amazon. This means Amazon is about 41% of my income, pretty much the same as last year.

Direct sales are slightly up from last year, which is nice. I do steer people to direct sales as much as possible.

IngramSpark handles non-Amazon paperback sales and all hardcover sales. I introduced hardcover books with the second edition of SSH Mastery, and people started snapping them up. Who am I to argue with readers? My best-selling hardcover is, to my surprise, the Networknomicon. Go figure.

I’m going to lump a few things together: Patreon, sponsorships, and the tip jar. Money from “people who want my books to exist” makes up about a fifth of my income. My Patreon was new in 2019, and didn’t run through the entire year, so “up from last year” isn’t a meaningful statement. I’d like to add the folks who buy direct and throw in a tip on top of the purchase price. Sadly, WooCommerce’s Name Your Price plugin doesn’t report on how many folks pay extra for books, but I see a whole bunch of you paying $6 for a $5 book, or even $12 or $15 for a $10 book.

In this year of plague and political upheaval, as our economy grows increasingly K-shaped, I am especially grateful to you folks who back me out of the goodness of your hearts.

Or maybe you just like watching the Lucas Train Wreck. Whichever, I appreciate it.

I didn’t believe my Patreon would work. It did. That’s why I increased my Patronizer benefits this year, and launched direct sales of Patronizer benefits through my bookstore. If I’m going to sell something, I’m going to sell it directly. Disintermediation is the future for creatives.

Gumroad? If I didn’t have my own bookstore, Gumroad would be business-critical. As things stand, though, it’s mostly for folks who want to buy books in PDF but must also pay EU VAT. (I don’t sell enough goods in the EU to make filling out the paperwork worthwhile. Yet.)

Apple, Kobo, and draft2digital? I’m glad that 2% of my users can get their books through the channels most convenient to them. I truly want to support you folks.

Kobo in particular has an interesting sales pattern. Folks don’t buy one of my books on Kobo. They buy a book, and then a day or two later start buying all the rest of my books. Voracious readers are a writer’s best fans. Sadly, sales on Kobo are low enough that I can see this pattern–but those are exactly the readers I want.

My Aerio store lets me sell books directly to you without touching the books. I like that. They’re new as of the middle of this year, so I expect them to be higher next year.

Barnes & Noble? I’ve spent months of my life wandering through your stores. Today, you’re killing me.

Last, audiobook income. Note the singular. I released my best-selling short story in audiobook for April Fools’ Day. It’s the perfect length to listen to on your commute. I am convinced that’s why everyone stopped commuting in March. The good news is, the payback time on this audiobook is a paltry seven years.

In summary:

If I lost any one channel, I would survive.

Disintermediation is the way. Sell direct to customers.

Make your books as widely available as possible.

Private Patreon Public Beta

This weekend, I built my own private patronage site at https://www.tiltedwindmillpress.com/product-category/patronizer/

My test users say this works. Consider this a Public Beta. There will be bumps. But if you want to have nothing between me and you but a stack of obstreperous software and recalcitrant payment gateways, this is your chance.

It functions slightly different than Patreon in a couple ways. Fees on $1 and $5 transfers eat a big chunk of the money. The $1/month “See the Sausage Being Made” is a $12 annual charge instead. Similarly, the Digital Reader tier is a $15 quarterly charge instead of $5 a month.

All the benefits are identical, and will remain so. They will be delivered through different channels. Sausage posts will appear on both sites, restricted to your account.

I expect some minor things to change. Patronizers currently get a link to download new books. The link is only good for a month. My next release, I plan to hook those books into direct Patronizers’ TWP accounts. The book will remain there for you to download forever.

This is built on Woocommerce, just like the rest of my store. The software is a $398 annual fee. If everyone was to switch from Patreon to direct, it would more than cover the expense. I don’t expect that to happen. But many folks have said that they’d patronize me if they didn’t have to go through Patreon. I expect most of them were just spewing hot air, but here’s their chance. If I can come close to breaking with Patreon fees, I’ll consider it a win. Disintermediation is valuable in and of itself.

Honesty compels me to say: Patronizing me is still a terrible deal. Only Patronize me if you want to send me extra dough on a regular basis. I am perfectly content when folks buy my books through retail channels.

Geek honesty demands I remind you: public beta. All known problems are fixed. You will discover new ones. Please tell me about them so I can fix them. You are generous with me, I will make it right.

And extra honesty compels me to say: if you decide to switch from Patreon to TWP, in the name of all you hold sacred please remember to de-Patreon me! You folks are already generous enough. I don’t think I could handle some mad wildebeest of a fan sponsoring me full throttle on both sites.

More on Print Orders

A couple notes on the direct print orders I’m offering for the next couple weeks.

For the love of Rat, don’t send money before I give you a quote and confirm your book is still available. First-come first-serve means exactly that.

Here’s how I’m processing orders:

piles of books

Each morning, I get up and read the emails with the subject BOOKS. I collect the books each person wants, put them in the correct size envelope, weigh them, and make a quote with shipping. Each envelope gets a sticky note with the person’s name and the weight.

The next morning, I see who paid. I sign those books and ship those people. Any unpaid books go back on the shelves. One of these envelopes contains my last copy of the Networknomicon, but if it’s not bought someone else can have it.

I then pack & quote new requests.

Last, I check my email for people who have paid since I started.

No, I sit corrected. That’s not last. Last is when I realize that people are buying first edition Absolute BSD or, weirder, first edition Gatecrasher and wonder “what the heck?” But it’s a good bafflement. One I appreciate.

The Print Book Trade, and Money

I’ve had to explain this in two separate conversations, to folks I thought already understood it, so it’s time for a blog post about the business of paper books.

Beware: publishing industry neepery ahead. This is mainly aimed at folks who started off in self-pub and previously didn’t need to know the inside details of the book trade, so they’re missing out on options. I’m giving a high level overview here: this industry has evolved for centuries and is not this tidy.

The book trade has four main parts.

Authors write books, and license that intellectual property to a publisher.

Publishers produce physical books. They might pay a printing company to run thousands of copies, or use a print on-demand-facility.

If you’re a self-publisher, you are both the author and the publisher in this discussion. You wear both hats at separate times.

Retailers sell books to readers. This might be the general public, university students, or any other group. Retailers have the job of picking which books they will stock and attracting customers.

For a publisher to ship 1-2 copies of a book to each bookstore that wants them is cost-prohibitive, both in staff time and shipping cost. That’s where distributors come in. Distributors order a publisher’s books in bulk. Bookstores order books in bulk from a distributor, but those orders contain books from many publishers. The distributor breaks up one bulk order, stores them, and cost-effectively fills bookstore orders.

Some organizations own multiple parts of this chain. Penguin Random House is a huge publisher. They also own a distributor called, conveniently enough, Penguin Random House. (Why they didn’t go with Randy Penguin, flinging their treasures everywhere, I’ll never know.) Barnes & Noble owns a distributor and a publisher. Amazon is both a distributor and a retailer. (They even have a trad publishing arm that publishes some of the books they sell.)

The publisher sets a book’s cover price. Let’s say the cover price is $10, because that makes my math easy. The publisher sells the print book to a distributor for a percentage of the cover price. The exact percentage varies based on contractual agreements. For my examples I’m going to go with 40% for the publisher, 20% for the distributor, and 40% for the retailer. They make my math easy, and they’re also the numbers used by Amazon’s KDP Print program.

So the publisher gets paid $4 for a $10 book. Out of that $4 the publisher must pay to print the book, ship the book to the distributor, pay the staff, boozy lunches, and (presumably) pay the author. Eventually.

The distributor gets $2. Out of this they pay for warehousing, unboxing books, taking orders, reboxing books, and notably sybaritic boozy lunches.

The bookstore gets $4 of that. They pay shipping on their orders, plus clerk salaries and rent and all that boring physical stuff. It’s expensive, but there might be a box of wine at Christmas.

Anyone along this chain can discount the book by taking a smaller cut.

As an author, you get a chunk of the publisher’s take. The amount varies from 1% minus printing costs to 25% of the gross, depending on the drawing power of your name, how drunk you can get the publisher during negotiations, and how business looked when your contract was signed. Because I’m too lazy to do real math, I’m going to assume that your devoted study of the Munich Handbook of Necromancy paid off and you have a 50% split of the publisher’s gross.

The financial split looks somewhat like this. Green is money you get. Yellow is money other people earn. Red is where you get no share in the process, because you don’t participate in that level of the business.

trad pub

Your publisher pays you $2 for the sale of your $10 book. (Again, this is very high. Nobody really gets paid this much by a trad publisher.)

Easy and effective self-publishing changed the distribution of funds. Authors could get the entirety of the publisher’s cut, if they were willing to do the work.

self pub

You get $4, but you must pay for producing the book. All print-on-demand companies will tell you how much your book costs to print, so that’s easy. You also must pay for cover art, copyediting, and so on. Will you come out ahead here? That’s a question for you and your calculator.

Now let’s consider distribution. A book goes through the publisher and the distributor to the retailer.

The previous chart also represents what happens when a bookstore buys a print book published through Amazon. It’s Amazon’s Expanded Distribution. What if the retailer is Amazon? Amazon doesn’t take a distributor cut; they pay the full 60%.

Amazon distribution

You get $6, minus production costs.

Amazon has decided that they’ll skip taking a cut of distribution if they can get that 40% for handling the retail end. There’s no risk on their end; they don’t have to even physically stock the book until someone pays for it.

This is why Expanded Distribution pays so much less than Amazon direct; you’re losing out on that extra 20% of retail. If producing your book costs $3, a $6 sale nets you $3. A sale to a bookstore, routed through Expanded Distribution, nets you $1.

But now, consider IngramSpark. IS has an assortment of fees that muddy this model, and they let you adjust the percentage discount retailers get on your book, but let’s stick with the 40/20/40 split for now. It’s close enough. Effectively, you wind up with the publisher share and a piece of the distributor share.

ingramspark

Sell a $10 book to a bookstore via Amazon, you gross $4. Sell a book to a bookstore via IngramSpark, you gross $5.

That might not sound like a huge difference, but suppose your book costs $3 to produce. A sale via Amazon nets you $1, IS nets $2. That “margin” thing business folks babble about? This is it. Over hundreds or thousands of sales, margin adds up.

Part of this graph hasn’t changed. That’s the retailer, over on the far right hand side. I am unwilling to handle direct mail orders.

But there’s options for that, now. Enter Aerio. Aerio lets anyone set up an online store for print books. I’ve done it. It works.

Aerio splits the retail portion of the sale with the store owner. As a traditionally published author selling my books through Aerio, the income looks like so.

Aerio for trad pub

That’s $4 for me, and I don’t have to pay to print the book. Note that the author’s royalty I used in this example is way, way high; no publisher pays 50% on print books. For most trad-pubbed authors, an Aerio sale will net them far more than their royalty.

If you’re a self-pubbed author distributing books via Amazon’s Expanded Distribution, the money looks nicer.

Aerio and KDP

I have to pay for printing the book, but that $6 net is a lot nicer to start from than $4.

The Big Prize with Aerio, though, is when you sell books available through IngramSpark.

Aerio and IngramSpark

This is a pretty chart. I like this chart. I want to buy it dinner and flowers. If I can’t do okay grossing $7 on a $10 book, I don’t deserve to be an author.

And truth is, I’m delighted to pay Ingram their cut to produce the book and Aerio a cut to provide a spiffy web site and ship the book. These jobs give me splenic hives.

As an author, always look where the money’s being made. See how you can get a cut of it.

One note on using Aerio: Most author/small publisher accounting software, like TrackerBox, view the author’s income from different sources as a single sale. You sold a book to channel X, where X is “Amazon direct” or “Expanded Distribution” or “trad pub.” Aerio breaks this. Aerio is a retailer. They buy from a distributor. Each Aerio sale shows up once as a sale from Aerio, and also on your IngramSpark or Amazon report. You sold 100 print copies of Great Novel on Amazon Expanded Distribution, and 15 on Aerio? That’s not 115 copies. That’s 100 copies. You get paid via two different channels on 15 of them.

As far as I’m concerned, the only way to improve on the Aerio model is for someone to help me transparently offer print/ebook bundles globally. I would happily offer buyers of print books the ebook version for free. Help me do that, and I and my readers will flock to you.

So, uh: I have a print bookstore. You can buy many of my books directly there, in both hardcover and paperback. I make more off those sales than anywhere else. If you want print books, and you want to give me a bigger cut of the sale, buy there.

My New Print Bookstore

No, I did not open a corner bookstore, with weird decorations and a shop cat. I now have an online store for physical books, however. They carry a wide selection of my titles, from multiple publishers, and I’m adding more as time permits.

No, I’m not shipping books myself. I outsourced procurement and delivery to Aerio.

Before you ask: no, I can’t do print/ebook combinations, yet. Some folks are working on this problem, but it is not yet solved. I am still unwilling to hire a lickspittle flunky to cope with shipping.