When you buy ebooks direct from me via tiltedwindmillpress.com, your books will now be delivered via BookFunnel. After a purchase, they’ll send you an email containing your download links.
Why make this change after eight years? In short, customer service.
BookFunnel can help you sideload books onto your weird ereader. I cannot. Bookfunnel can cope with weird network issues more easily than I can. They have an actual support staff and multiple delivery channels, where TWP has me and I’d rather be writing. I should have made this change a few years ago, but the barely adequate is the enemy of the better.
The only personal information BookFunnel collects is your email address, so they can maintain a library of all the books you’ve bought and let you re-download them.
It also means I won’t be firing up tcpdump as you try to download your book, because your telco has a weird proxy server that chokes on zip files. Which is a clear win for everyone.