I keep referring people to the Reader Acquisition Funnel, which I wrote about in the middle of one of my monthly See the Sausage Being Made posts. It’s clear I need to pull this out into its own post. I’ve twiddled with the text because I can’t leave bad enough alone.
My goal is to spend my life doing work I enjoy. That means I’ve had to learn unholy business concepts that I would rather not soil my soul with, and apply them to my trade. Disintermediation is one of those concepts. I want you to reduce the number of middlemen between you and I. How does one accomplish this? Marketing experts create a Customer Acquisition Funnel describing how they lure people into their employer’s clutches. I have a similar Reader Acquisition Funnel.
- Read my free or discounted samples (articles in magazines, free first in series, sample pages in bookstore, library check-out)
- Buy my books through retail channels
- Social media follow (fediverse, bluesky)
- Sign up for my mailing list in exchange for freebies
- Buy books directly from me
- Kickstarter backer
- Sponsor books
- Regular monthly contributor
- You do all my chores so I can write more
I just realized this funnel has nine rings, exactly like a famous legendary funnel. I promise that my ninth ring is not eternally frozen. I live in Michigan, it’s only frozen for half of the year.
My goal is to make the mouth of the funnel as broad as possible, to suck folks in. With fiction, that’s straightforward. Now that the Prohibition Orcs books are out, I’m working on making the first orc story free everywhere. If someone reads the tale, gets to the end, and wants more, they’ll see the friendly note at the end of the tale inviting them to check out the full-length books.
My nonfiction is less blatant, but that’s why you’ll see my FreeBSD Journal column. I give nonfiction mailing list subscribers a copy of Tarsnap Mastery to give them a taste of what my books are like. I also carefully choose which topics to write about. If you have a problem with PAM, there’s only one book on the topic. Same with ed(1). Such books broaden the funnel’s second level. People keep asking for a book about LDAP, but there are many good tomes on that topic and it would do nothing to widen the funnel. Plus, LDAP is evil.
Does a book on a forty-year-old text editor broaden the funnel? Yes. Ed is legendary.
And yes, I did monetize the FreeBSD Journal column. By popular demand.
A business school graduate would say that the readers at the bottom of the funnel are more likely to buy more of my books. I acknowledge that’s true on the spreadsheet, but the only way I can guide people to purchase my books on an ongoing basis is by providing a quality emotional and educational experience. Yes, my nonfiction is emotional as well as educational. The emotion is why certain folks hate my tech books.
Each ring offers subtle notifications that further levels exist. Buy a book? In the back you’ll find a link to my web page and a list of other titles. Back me on Kickstarter? I will thank you copiously. As the campaign reaches fulfillment I will mention my crowdfunding and sponsors mailing list. I’ll also mention that the only way to get a challenge coin is to sponsor a book directly with me.
Anyway. Someone encounters my work, buys a few books, perhaps follows me on the fediverse, signs up for my mailing list, and eventually starts paying me to exist like my wonderful Patronizers do. At each stage, I gently make them aware of the next level.
The Reader Acquisition Funnel guides my business decisions. For example, I was waffling on whether I should provide my free titles in my bookstore. I was spelling this out for my Penguicon publishing talk when I realized that the people who get my free things from my e-bookstore? They are in the funnel’s first ring, and if they like the sample are willing to immediately leap down to the River Styx — uh, my fifth ring. MY fifth ring. Not Dante’s.
By providing the freebies from my store, I make that leap easy. As I revise this post, I realize that my bookstore should also offer a Freebies Bundle.
The lesson? If you’re wondering what to do, review the basics.
And now I want to write a book on the business of publishing, themed after the Inferno. Dammit Muse, I don’t have that kind of time!
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